Is Series: Your Story Universe shutting down?

Yes. We hope you have enjoyed playing Series: Your Story Universe. On December 15, 2019 we are discontinuing support for the game, there will be no further content or functionality updates and the game’s servers will be shut down completely. Game progress and in-game items will not be saved, and user data will be unavailable after such date.

In-app purchases will be disabled as of November 12, 2019. If you have any in-game currency remaining, remember to use it before Series: Your Story Universe goes offline and the game is no longer playable on December 15, 2019.

Terms of Use

Why is the game closing?

Due to various factors, including game performance, the decision was made to sunset Series: Your Story Universe. We appreciate all the support we received for the game, and hope you’ll check out some other game titles we’re excited about here: https://www.universalbranddevelopment.com/games-and-digital-platforms

What will happen to my gems and tickets when the game closes?

Game progress and in-game items will not be saved, and user data will be unavailable as of December 15, 2019. If you have any in-game currency remaining, you need to use it before Series: Your Story Universe goes offline and the game is no longer playable on December 15, 2019.

Can I get a refund?

Refunds will not be issued for Series: Your Story Universe in accordance with our Terms of Use here: https://www.nbc.com/general/pages/terms

I made a mistake! How can I change a choice?

You can replay an episode and make a new decision that will change or reconcile the plot and subsequent consequences with character relationships. However, you must restart the episode or the choice you have made will remain and continue to affect the progression of your story.

View more FAQs for Series: Your Story Universe on Helpshift. All Platforms | IOS | Android