I had a ticket or gem charged in error!

If you contact Customer Support, we will look into it. Thanks for playing Series!

When is the next episode of my favorite series coming out?

We drop new episodes every week, so be sure to sign up for our newsletter, push notifications, and follow us on social media to find out what is scheduled to release.

My avatar/another character looks weird.

We want to hear more about these types of glitches! Tap “Contact Us” above and let us know what you’re seeing.

How do my decisions change my experience in the story?

The decisions you make will influence situational story elements that result in a unique narrative experience. Your actions shape the personality of your character and the emotional connection you develop with other characters in the story. You can create alternate storylines with multiple endings that allow you to discover new friendships and romances.

I made a mistake! How can I change a choice?

You can replay an episode and make a new decision that will change or reconcile the plot and subsequent consequences with character relationships. However, you must restart the episode or the choice you have made will remain and continue to affect the progression of your story.

Why do some decisions cost money?

The game offers exclusive opportunities to progress the story with premium decisions that significantly impact your experience with friendships, romance, and other circumstances. These options are meant to enhance the story and provide a bonus to the player. They can even open up access to secret scenes!

What are Gems, and how do I get them?

Gems are used for premium decisions. Gems are awarded whenever you complete a chapter for the first time! You can also purchase Gems from the store or earn them through watching ads.

What are Tickets, and how do I get them?

Tickets are used to start an episode. The first episode of a Series is on us! Players can only earn up to 2 Tickets at a time for free. You can also purchase additional Tickets from the store. If you have less than 2 tickets at any time, a timer will begin, and you’ll automatically get a new Ticket when the timer reaches 0. Be sure to turn on notifications to get the maximum number of free Tickets!

I bought Gems and Tickets, but I didn’t get them!

Sometimes the connection between servers and the store can be missed. Most of the time, the connection will stabilize shortly. If your order processed, you’ll receive your purchase. In the rare case that something goes wrong, please contact customer support. We’ll fix it as soon as we can.

Can I trade my Tickets for Gems?

You can’t trade them, but you can use a Ticket to start an episode, and you’ll earn a Gem upon completion of that episode.

Why isn’t this in another language?

We are currently English-only. We’re looking to add other languages in the future.

How do I get more stories? I really want to see _____ in Series!

Check back often! We’re constantly updating Series with new stories! If there’s a TV, movie, or book property you really want to see, click “Contact Us” above and let us know.

I reinstalled Series, and lost all my progress!

Your episode progress, Gems, and Tickets are saved locally to your device. Currently there is no way to back up your progress and link it to another device. Please reach out to Customer Support and we will investigate your individual ticket.

Something is wrong, I can’t do _______

We’re sorry you’re having an issue! Click “Contact Us” above and provide your device type, OS version and issue, and we’ll look into it.

I sent you a message! Why haven’t you answered yet?

We’re sorry for the wait! We get tons of messages every day, and we’re trying to answer each as quickly as possible! Thanks for your patience.

I can’t seem to play the game offline! What’s up with that?

Our stories are constantly talking with the server. Everytime you make a choice, we send that information back and get the appropriate response that the server then sends back!

View more FAQs for Series: Your Story Universe on Helpshift. All Platforms | IOS | Android